Registered Nurse/Patient Representative

We are looking for a compassionate and motivated Registered Nurse with Patient Representative responsibilities to join our pediatric after-hours care team. In this role, you will support our healthcare team by preparing patients for appointments, assisting with medical procedures, and handling a variety of administrative tasks. You will be the first point of contact for patients and families, ensuring a smooth and positive experience from check-in to checkout. We are looking for part-time employment, around 30 hours a week, with early morning availability. This is an after-hours position, including early morning and weekend shifts. Flexibility is required to accommodate office needs.

Anticipated Schedule

• Monday 7:15am-5:00pm
• Tuesday 7:15am-10:45am
• Wednesday 7:15am-12:15pm
• Thursday 7:15am-11:00am
• Friday 7:15am-5:00pm
• Rotating Saturdays

Who are we? PediaTrust, the largest independent pediatric group in the Midwest, is renowned for its commitment to clinical excellence and family-centered care. We’re proud to have achieved the highest-level Patient-Centered Medical Home recognition by NCQA.

Clinical Support:

• Prepare patients for their appointments, including performing vital signs, measuring height/weight, and rooming patients.
• Conduct Point of Care testing as directed by the Registered Nurse (RN) or healthcare provider
• Accurately document care and test results in the Electronic Medical Record (EMR).
• Review incoming faxes and forms and route them to the appropriate provider.
• Monitor completion of diagnostic tests and assist in communicating normal results to patients and parents.
• Maintain HIPAA compliance at all times.

Patient Interaction & Administrative Support:

• Answer phones, schedule appointments, and verify patient information.
• Perform patient check-in and check-out processes, including handling insurance and personal details.
• Assist with billing by entering charges, collecting and posting payments, and resolving patient balances.
• Process medical records requests and ensure accurate documentation.
• Address patient inquiries regarding appointments, insurance, billing, and follow-up care.

Operational & Office Maintenance:

• Maintain cleanliness and organization of exam rooms and office space.
• Stock supplies and ensure rooms are properly set up and sanitized according to protocols.
• Clean and disinfect medical instruments and equipment.
• Perform quality control and assist in end-of-day office processing tasks.

Additional Duties:

• Maintain CPR certification and be prepared to provide CPR when necessary.
• Contribute to the overall upkeep of office space and equipment.
• Assist with additional tasks as needed to support the healthcare team.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High school diploma or equivalent (Associate's degree or certification in a healthcare-related field preferred).
• Certification as a Registered Nurse
• 1-2 years of experience in a clinical or pediatric setting preferred.
• Proficient in Electronic Health Record (EHR) systems.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Adherence to HIPAA regulations and confidentiality.

Preferred:

• Experience in pediatrics or pediatric urgent care settings.
• Bilingual (English/Spanish) is a plus.
• Prior experience in patient representative or customer service roles.

Required Certification, Licenses, Registration:

• CPR certification
• Registered Nurse

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Ability to lift and carry items up to 25 lbs.
• Frequent standing, walking, sitting, and bending.
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

CORE VALUES

Trust. We are committed to integrity without compromise

• Be gently honest with all your customers – coworkers, patients, physicians, management
• Provide realistic expectations
• Keep your word, your commitments
• Protect the privacy of patients, parents and coworkers

Partnership. We work as a team toward our shared purpose

• Demonstrate commitment to the partnership and its shared purpose
• Collaborate with your coworkers and other customers; offer to help
• Communicate information fully
• Maintain a positive outlook
• In conflict, work toward the goal of resolution rather than winning

Excellence. We strive to exceed expectations in everything we do

• Strive to continually meet PCMH standards
• Consistently go the extra mile
• Take action to fix problems and to prevent repeat problems
• Consistently speak and behave in a friendly, helpful manner to all customers

Compassion. We are dedicated to serving others and fostering healthy relationships.

• Listen
• Acknowledge and demonstrate sensitivity to the feelings and needs of others
• When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can

Respect. We treat all with dignity and embrace diversity

• Listen and pay attention when others are speaking
• Be polite
• Take action to protect another’s dignity
• Demonstrate openness to another’s point of view